GOOD NIGHT LAMP UK & EU DATA PROTECTION
INFORMATION WE MAY COLLECT FROM YOU
At Designswarm Industries Ltd, in order to make sure we operate the Good Night Lamp (Trademarked) we need to collect a few pieces of information from you. This includes your Full Name, Email address and shipping address. We keep this on file to allows us to service you when you have queries about our products. We also collect information that relates to your relation to your Good Night Lamp (Trademarked) which is in the form of the names of the lamps and its EMEI and ICCID numbers, both of which are unique identifiers which connect it to a global network of mobile providers.
We also rely on data coming from other sources. This includes our e-commerce provider Shopify and payment partners Paypal and Stripe who process a customer’s payment card details but we do not have access to this nor do we store it.
Our technology partners in Europe Eseye and in Airfi Networks are external providers we rely on to connect your lamp to a network of global mobile providers. They in turn collect information about your lamp which we do not directly access unless needed for troubleshooting purposes. This includes the current status of your lamp (on or off), the latest version of the firmware (software) and its geolocation (down to the closest cell phone tower so they do not know where your house is exactly as this would rely on more precise technology like wifi which we do not use).
USES MADE OF THE INFORMATION
What do we do with the information we have collected about you? We use it to deliver the lamps to your shipping address of choice, we also use it to support your use of the lamps after purchase and we use it to get in touch with you via a newsletter we send out to previous customers. If you’d like us to delete you from our previous customers newsletter, please fill in this form.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Except under the following circumstances, we will keep your Personal Information private, and will not sell or otherwise share it with third parties:
Disclosure to Parent Companies, Subsidiaries and Affiliates. We disclose Personal Information to our parent companies, subsidiaries and affiliates (as defined in section 1159 of the UK Companies Act 2006 and in this case Designswarm Industries Inc. in the United States) for marketing and/or administrative purposes. If you’d like us to delete you from our newsletter, please fill in this form.
Marketing Communications. Where you have explicitly consented to receive marketing communications, we may contact you regarding other products or services. If you wish to opt out of such marketing communications, please contact us at any time at email@example.com or please fill in this form.
Disclosure in connection with the Services. We disclose Personal Information to parties who help us provide the Services, including those who perform technical, administrative and data processing tasks such as ad serving, email management, hosting, billing, fulfillment, and data storage and security. Right now this means Eseye and Airfi Networks only.
By Law or to Protect Rights. We disclose Personal Information when required to do so by law, or in response to a court order, or when we believe that disclosure is reasonably necessary to protect our legal rights, or the legal rights of third parties or the public at large.
We may also disclose your Personal Information (for example, a first name and first initial of your surname) to a third party (for example, the recipient or your peer-to-peer counterparty) in order to fulfil a money transfer or request. We may also use details of your transaction together with your first name and first initial of your surname for marketing and advertising purposes, unless you instruct us not to.
SECURITY OF PERSONAL INFORMATION
We have implemented and maintain reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of your Personal Information. For security purposes we have implemented SSL certificates and PCI/DSS compliant hosting for our digital management platform. However, as any information submitted is stored online, it can never be 100% secure. Therefore, we encourage you to use firewalls, anti-virus software, and other means to protect your Personal Information.
WHERE WE STORE YOUR PERSONAL INFORMATION
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Services; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
We restrict access of your personal information to the employees of Designswarm Industries Ltd who have a business reason for accessing such information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.
YOUR ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION
You have the right to ask us not to process your personal information for marketing purposes. If you wish for us to change or modify your Personal Information you may do so by accessing your account information within the Services.
If at any time you wish to exercise your right to prevent such processing or for us to delete your Personal Information collected via the Services, please contact us at firstname.lastname@example.org.
If you live in Europe, you have the right to access information held about you at any time in accordance with the European Union’s General Data Protection Regulation of May 2018 (See full text here). Fill in this form so that we can contact you about your information. If you do not live in Europe, we still comply with this regulation.
THIRD-PARTY CONTRACTORS AND WEBSITES
Although you are agreeing to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others, including without limitation. In our case this includes Shopify, Google Analytics, Zendesk, Eseye, Mailchimp & Stripe.
The Services may also from time to time contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.